FAQ

Do you arrange flights?

We do not arrange flights, but on our links page you will find direct links to several airlines.

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Can we arrive early?

The property is normally available from 3:00 pm. If you arrive earlier, in most cases you can leave your luggage and enjoy the swimming pool and surrounding areas while the property is being prepared. If the property is already ready, you are welcome to check in straight away.

What deposit is required

If your holiday is more than 11 weeks away, a 30% deposit is required to secure the reservation. If your holiday is less than 11 weeks away, the full amount must be paid immediately. Bookings will be considered provisional until payment has been received.

Is maid service provided?

Unless stipulated otherwise, all properties have a weekly clean, linen and towel change, for bookings of 9 nights or more. We will leave an extra set of towels in the property for you to change when necessary. Additional cleaning and linen changes are available at an extra charge and must be requested in advance.

What is the time in Portugal?

Portugal is the same time as the UK and Ireland. Greenwich Mean Time is observed during the winter months. During the Summer, the time is put forward 1 hour from 2am on the last Sunday in March until 2am on the last Sunday in October, which makes it GMT plus one hour.

When is the final payment due?

The final payment must be made no later than 9 weeks prior to the arrival date or, if the booking is made within this period, at the time of booking.

Can we book a property online?

We recommend contacting us first by telephone or email to confirm availability. You may also complete the online booking form, although submitting the form does not, in itself, guarantee confirmation of the booking.

Are towels and linen provided?

All bed linen and bathroom towels are provided. You will need to take your own beach towels to use around the pool.

Do you offer holiday insurance?

At present, we do not provide travel insurance, but we strongly recommend taking out travel insurance that includes medical cover and trip cancellation protection.

Can we vacate the property late?

Guests are kindly requested to vacate the property by 10:00 am on the day of departure. As most properties do not have facilities for luggage storage, we recommend checking with us before booking a later return flight. Where possible, we will do our best to accommodate requests for a late check-out, subject to availability and without guarantee. Late check-out must be requested in advance and is subject to an additional fee.

Can we hire cots and highchairs?

Cots and highchairs are available for hire at all properties. Baby bouncers for infants are provided free of charge. Click here for further details.

What is your cancellation policy?

Cancellations by you or any other member of your party must be in writing.
Calculated from the date we receive your notification, cancellation charges are as follows:
Up to 9 weeks before arrival – loss of deposit
7 – 8 weeks before arrival – 50% of total cost
5 – 6 weeks before arrival – 75% of total cost
4 weeks or less before arrival – 100% of total cost
If the outstanding balance is not received within 6 weeks of the holiday, the holiday will be cancelled without further notice, the dates released and any deposits held will be forfeited.
An administration fee will be charged on all refunds.

Can we have extra people to stay?

The maximum occupancy of each property must not be exceeded without prior agreement. Only guests listed on the booking form may occupy the accommodation; local property managers reserve the right to refuse entry to any unregistered person.

Are your changeover days flexible?

Yes, we are flexible regarding check-in and check-out days, provided they are compatible with other bookings. We recommend confirming with us before booking flights, as the calendar only reflects confirmed bookings and does not include pending reservations.

Can we rent for less than one week?

It is sometimes possible to rent for less than one week, particularly in mid or low season. We do not rent for less than 4 days.

What happens if we break something?

We do not require a security deposit. We simply ask that you replace any low-value items and inform us of any significant damage, which must be paid for before departure.

Are pets allowed in the properties?

No. Pets are not permitted in any of our properties. If a guest arrives with a pet, entry to the property will be refused.

How do we pay for our accommodation?

Payment can be made by bank transfer to Sunlit Oasis Properties, Lda., at no additional cost.

What is included in the rental rate?

Weekly rental prices include cleaning and all utilities such as water, gas and electricity charges. Some properties have an additional charge for extra guests. This does not apply to infants under the age of 2 years.

Do you offer discounts for long lets?

Yes we do, especially in winter and spring. Please enquire.

Do any facilities close during the year?

Swimming pools and snack bars in many resorts close from November to April. Some restaurants also close for a short period in winter, allowing staff to take annual leave.

Will I need to take travel adaptr plugs?

Yes, the accommodation will be fitted with local plug sockets so you will need to provide your own adaptors for any electrical items you take with you.

Is there a minimum stay in July and August?

There is a minimum stay of 7 nights in most properties, in July and August, unless stated otherwise.

What is the electricity voltage in Portugal?

220/240 volts at a frequency of 50 – 60 Hz.

Is there an age restriction for people booking?

Yes, bookings are not accepted from anyone under the age of 25.

Is there a telephone available in each property?

As most people have mobile/cell phones these days, the rental properties no longer have telephones in them. Please ensure that your mobile/cell phone will work in Portugal before leaving your country of residence, particularly if you have a pay-as-you-go contract.

Do you arrange transfers to and from the airport?

Yes, we do and strongly recommend it as taxis are generally more expensive and not always available. If you are on a late night flight, we will give the key to the driver, who knows exactly where the apartments and villas are located.

Where do we collect the keys for our accommodation?

Details of key collection will be sent to you after full payment has been received.

Do winter lets include cleaning and laundry changes?

Monthly winter rates always include a weekly clean unless specified otherwise.

Can you guarantee that there will be no building works nearby?

Construction work can take place at any time, in any country, and we are not usually given advance notice. However, we remain mindful of the possibility of construction activity and its potential impact on your stay. Whenever we become aware of construction work in the vicinity, we will endeavour to inform you as soon as possible.

What happens if we have a problem with the property during our stay?

All properties have local managers and you will be provided with their contact details before your arrival. Please contact them immediately if you have a problem. If it is not resolved to your satisfaction, please call us. If we don’t know about it, we can’t help you.